Shipping Time:Orders are usually processed and shipped within 48 hours. Please note customised items will take longer to process. If your order has both customised and non-customised items, the order will be split, and the non-personalised items will be delivered beforehand.
Shipping Charges:We offer free shipping on all orders.
Tracking:You will receive tracking details over WhatsApp, email, once the order is shipped.
Delivery: Order placed by customers will be delivered by Delhivery/Bluedart, depending on the location where the order has to be delivered. Usually it will take maximum of upto 5 Business days.
Return Policy:We offer a 7-day return policy for all unused and unworn items. Gauri925 reserves the right to process refunds after checking the returned items.
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, Gauri925 has a right to deduct an amount up to the full MRP of the missing product from the refund amount.
Refund Policy:In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.
Return Process: You can initiate a return request from our website by logging in through E-mail and OTP. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
